Within the U.S., orders $75+ ship free. Orders under $75 ship for a flat $9.99.

We currently ship to addresses within the continental United States, excluding Alaska, Hawaii, and U.S. Territories. Unfortunately, we do not ship to P.O. Boxes, APO, or FPO addresses.

Orders typically arrive within 5 to 7 business days. Please note that delivery times may be affected by external factors. For updates or concerns, feel free to contact our customer support team.

Yes! Once your order is dispatched, you’ll receive a tracking number from our shipping partner. You can use it to view the most up-to-date shipping information on their website.

Some orders might require a signature upon delivery. This ensures your HAVN gear arrives safely and securely.

The package will be delivered to the shipping address—not directly to you—so a household member, neighbor, or building manager may sign for it if you're unavailable.

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

- Company refers to Pro Gamersware GmbH, Gaußstr. 1, 10589 Berlin, Germany, also referred to as "We", "Us", or "Our".

- Goods refers to items offered for sale on the Service.

- Orders means a request by You to purchase Goods from Us via HAVN.global.

- Service refers to the website HAVN.global.

- Website refers to HAVN, accessible at https://havn.global.

- You means the individual using the Service, or the legal entity on whose behalf the Service is being used.

You have the right to cancel your Order within 30 days without providing a reason.

The cancellation period begins on the day you, or a third party appointed by you (other than the carrier), receive the Goods.

To exercise your cancellation rights, please notify us clearly via:

📧 Email: support@havn.global

Refunds will be processed to the original payment method after the returned items have been received and inspected.

To be eligible for a return, please ensure that:

- The Goods were purchased within the last 30 days.

- The Goods are in their original condition.

- A copy of your purchase receipt with the order reference number.

We reserve the right to decline returns that do not meet these conditions.

If you are dissatisfied with your purchase, you may initiate a return request. Returns must be made in their original condition, including all packaging, tags, and accessories, to be eligible for a full refund. Customers are responsible for the cost of the return shipping label.

Please note that items returned with damage not reported prior to return, missing components, or without original packaging may be subject to a partial refund or denial of refund at our discretion.

Refunds are processed to the original payment method after the returned items have been received and inspected.

You are responsible for all shipping fees and costs for returned goods.

We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

HAVN C/O LVLup Marketing
7820 Madison St.
Paramount, CA 90723
USA